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Careers with Sentinel

Job Title: Sales Administrator

Location: Ringwood

Job Type: Full-time, permanent

Salary: Up to 28,000 per annum (DOE)

Work Remotely : No

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About Sentinel

Sentinel Data Solutions Ltd is a leading provider of Hosted IT support solutions. We are committed to delivering exceptional service to our clients and keeping the customer at the centre of everything we do at Sentinel and across the wider CS Group.

We are seeking an experienced, highly organised, proactive, and customer focused Sales Support Administrator at the heart of the sales team, supporting sales and order delivery with excellent customer service. The primary point of non-technical contact for customers, ensuring positive customer experience throughout.

The Sales Support Administrator provides essential operational, administrative, and commercial support to the Sales Director and wider sales team. The purpose of the role is to reduce operational bottlenecks, improve CRM and pipeline accuracy, centralise administrative tasks, and ensure consistent, high-quality sales execution across Sentinel and across the wider CS Group.

Roles & Responsibilities

Project Specific Responsibilities

  • First point of contact for Sales and non-support enquiries
  • Process and follow Sales orders through management system to completion
  • Prepare quotations and assist with opportunity documentation
  • Existing business contract renewals and revenue adjustments
  • Ownership of sales ledger processing across the wider group
  • Act as first-line triage for customer concerns and escalation
  • Raise tickets into support for technical queries
  • Own day-to-day CRM management, data hygiene, and process consistency
  • Update and maintain product catalogue content
  • Support the Sales Director and Sales Department activities and schedules
  • Support and develop monthly KPI reporting
  • Provide operational and administrative support across the wider group
  • Develop product and service knowledge to increase customer facing effectiveness
  • Build internal relationships for smooth sales order delivery to maximize customer experience

Required Knowledge and Experience

  • Proven strong experience in administration
  • Experience demonstrating excellent customer service skills
  • Have an interest in technology, IT or telecoms
  • High level of IT literacy – proficient with MS Office and MS Outlook
  • Strong CRM system capability
  • Detailed orientated
  • Team player who is effective and positive communicator
  • High level of organisational and multitasking skills
  • Dynamic self-starter with a “can-do”, problem solving attitude
  • Ability to interpret data and build reporting
  • Administrative: 1 year (required)
  • Work authorisation: United Kingdom (required)

Technical knowledge, Skills & Quality Requirements

  • Previous technology, IT or telecoms industry experience
  • CRM / ERP experience (ConnectWise, Copy Control, Salesforce)
  • Project administration and production of RAMS, WBS and Scheduling
  • Sales Ledger and accounts systems (ConnectWise, Xero)

Benefits

  • Salary: up to £28,000 per year (Depending on experience)
  • Core hours Monday to Thursday 9.00am to 5.30pm and Friday 9.00am to 5.00pm
  • On-site parking
  • 20 days holidays + Bank holidays
  • Holiday allowance rising with length of service
  • Company Pension scheme
  • Company-wide Bonus Schemes
  • Staff chill space with dart board, sofa, TV, games & fridge
  • Staff social events
  • Casual dress

This is currently an office-based role only, candidate must be able to travel to our office based in Ringwood, BH24.

No Agencies at this time.

Contact hello@csgroup.co.uk with your CV and covering letter.

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