As Syndico quickly scaled through the last decade, their previous IT provider – though personable – struggled to keep up with the complexity of a maturing business. Promises were often not followed through, communication lagged, and technical problems lingered unresolved.
Previously, uncontrolled Windows updates would trigger unexpected shutdowns, leading to hours of downtime. But the tipping point came when Syndico’s broadband completely failed for two days, forcing the business to use staff mobile phone hotspots to stay online, severely impacting operations.
Plus, the team had become increasingly frustrated with having to access internal systems via clunky VPN connections, and unpredictable server updates that would both routinely cause hours of downtime.
Syndico’s old infrastructure and support model clearly no longer met the standards of a modern, cybersecurity-conscious business – especially one that operated in the security industry itself. They needed a reliable, proactive IT partner; one that matched its customer-first culture, to help it grow securely and efficiently.
A start up works in a very different way to a mature 10-year-old business. We need to be careful with data and there’s all kinds out there in the cloud that we could be using, or we could be doing differently and we needed someone who could lead us down that path.
Shona Barnett, Operations Director, Syndico
Syndico’s legacy on-premise infrastructure was then decommissioned with authentication services moved to Microsoft Azure Entra ID, and file management transitioned to SharePoint, allowing secure, remote access without the need for a VPN. Removing the on-site server also eliminated the network bottlenecks that were impacting team productivity.
Now that the infrastructure was secure, Sentinel performed phishing simulations on the team as well as providing tailored training to improve awareness across the team. The exercise revealed key vulnerabilities, particularly among confident users, and led to a marked uplift in vigilance.
Throughout the process, Sentinel’s service desk provided approachable, human support. Staff were met with patience, clear communication, and a consistent willingness to help, no matter how small the request. This made the transition smoother and helped build staff confidence in the new systems.
Importantly, Sentinel aligned closely with Syndico’s ethos: prioritising human contact, accountability, and long-term relationships over transactional support. This hands-on approach, alongside their shared people-focused values have ensured that not only Syndico’s systems, but their team too, are more secure, efficient and future-ready.
The comprehensive solution included:We’re so happy to have found a partner that matches our vibe, treating its business customers as people rather than numbers. Combined with their incredible technical knowledge, we’re already seeing the benefits of a secure, scalable technical foundation, experiencing accelerated growth and we can’t wait to see where our partnership takes us.
Shona Barnett, Operations Director, Syndico
Syndico now benefits from a modern, resilient IT environment that supports both day-to-day operations and ambitious growth plans.
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